Disabled Access

Direct Enquiries, The Nationwide Access Register, was developed in partnership with RADAR and the Employers’ Forum on Disability to provide people with information about disabled access in buildings and premises all across the UK. The register has expanded since its creation to include additional information for parents such as pushchair access. Direct Enquiries works with all the organisations registered, these companies provide Direct Enquiries with comprehensive information about their disabled access and facilities.

Users can search for any of these businesses nationwide, from St. Helier on Jersey to Kirkwall on Orkney, on our homepage. They can search for accessible buildings, prioritising their search using our disabled access, pushchair access and general access symbols.

Below are the disabled access symbols that can be used to prioritise searches on Direct Enquiries, The Nationwide Access Register. Next to each symbol is a description of the type of disabled access it represents. Also shown below are the access symbols that can appear on a company’s results page if they have that particular facility.

Prioritising your search using the symbols below will return premises that have:

  • Disabled access facilities for visually impaired or blind people
    Disabled access facilities for visually impaired or blind people
  • Disabled access facilities for wheelchair users (with assistance)
    Disabled access facilities for wheelchair users (with assistance)
  • Disabled access facilities for wheelchair users
    Disabled access facilities for wheelchair users
  • Disabled access facilities for people with mobility impairments
    Disabled access facilities for people with mobility impairments
  • Toilets that are accessible for disabled people
    Toilets that are accessible for disabled people
  • The ability to arrange sign language interpreters / communication
    The ability to arrange sign language interpreters / communication
  • Disabled access facilities for people that are hard of hearing
    Disabled access facilities for people that are hard of hearing
  • Induction loops fitted
    Disabled access facilities for wheelchair users (with assistance)
  • Drop down / low counters / payment counters to ease access for disabled people
    Drop down / low counters / payment counters to ease access for disabled people
  • Disabled access facilities for people with mobility impairments
    Car parking facilities for disabled people
  • Staff trained to help with improving disabled access
    Staff trained to help with improving disabled access

Additional Symbols

Many companies also provide the following disabled access facilities, which are detailed in their search results. Premises displaying these facilities have:

  • Trolleys designed to fit to wheelchairs
    Trolleys designed to fit to wheelchairs
  • Specialised adult changing facilities that are accessible for disabled people.
    Specialised adult changing facilities that are accessible for disabled people.
  • Fitting rooms that are accessible for disabled people
    Fitting rooms that are accessible for disabled people
  • An intercom providing communication with staff
    An intercom providing communication with staff
  • Temporary ramps available icon
    Temporary ramps to improve disabled access
  • Accessible lift available icon
    A lift that is accessible for wheelchair users
  • Automatic doors present icon
    Automatic doors that can improve disabled access
  • Alternative services to improve disabled access
    Alternative services to improve disabled access